Privacy Policy for Invicta Trichology
Effective Date: 16th June 2026
Invicta Trichology is committed to protecting your privacy and handling your personal information responsibly and transparently in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Invicta Trichology
Room 63 Manwaring Building
East Malling Enterprise Centre
New Road
East Malling
Kent
ME19 6BH
Email: consultation@invictatrichology.co.uk
Telephone: 07533 830713
Invicta Trichology is the data controller responsible for your personal information, and is registered with the Information Commissioner’s Office (ICO) to ensure all data is strictly protected.
What Information We Collect
When you use this website or contact Invicta Trichology, we may collect the following information:
- Name
- Email address
- Telephone number
- Information submitted through contact forms
- IP address
- Browser type and technical website usage information
If you become a patient, additional information relevant to your consultation may also be collected, including the following:
- Date of birth
- Addresses
- Lifestyle data (dietary, occupation, haircare)
- Health history (allergies, conditions, general wellbeing)
- Family history
- Ongoing medical treatment (medications, operations)
- Data from GP blood tests
- Email records/consultation notes
How Your Information Is Collected
Your information may be collected when you:
- Complete a contact form
- Contact us by email or telephone
- Complete a consent form
- Attend a consultation
- Interact with the website
- Accept website cookies
All information is collected from you directly.
How We Use Your Information
Your information may be used to:
- Respond to enquiries
- Arrange consultations
- Maintain patient records
- Provide trichology consultation services
- Develop bespoke treatment plans and aftercare advice
- Make specialist referrals where appropriate
- Comply with legal or regulatory obligations
The information collected enables us to respond to your individual needs, ensuring the care and advice you receive is relevant and improving your overall experience of our services. Invicta Trichology does not sell personal information to third parties.
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent
- Legitimate interests
- Performance of a service
- Compliance with legal obligations
- Provision of healthcare-related consultation services
As a healthcare provider, our data is handled with additional care as a special category data under UK GDPR. Any health-related data processed is considered integral and necessary to the care of our patients; we have a duty of care to our patients and their wellbeing.
Storage of Information
Information may be stored securely within:
- Email systems
- WordPress website databases
- Paper records
- Secure practice management systems (where applicable)
Reasonable technical and organisational measures are taken to help protect your information from unauthorised access, misuse, or disclosure. All data is stored for 7 years as per the Institute of Trichologists’ Code of Professional Practice and Ethics. After 7 years, the data is destroyed.
Sharing Your Information
Your information may be shared where necessary with:
- Medical professionals or specialists relevant to your referral
- Website hosting or technical support providers
- Legal or regulatory authorities where required by law
Only information necessary for the intended purpose will be shared.
Cookies and Analytics
This website may use cookies and analytics tools to improve user experience and monitor website performance.
Cookies may collect information about:
- Website usage
- Device type
- Browser type
- General geographic location
- Pages visited
You can manage or disable cookies through your browser settings.
A separate Cookie Policy may be introduced if expanded analytics or advertising tools are implemented.
Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data – you may ask for copies of the data we hold.
- Correct inaccurate information – you may request rectifications to your data where necessary.
- Request deletion of your data – you may request for your data to be erased in some circumstances.
- Restrict or object to processing – you may control the way in which your data is used in some circumstances.
- Withdraw consent – you may withdraw your consent at any time.
- Data portability – you may request that your data be transferred to an external third party, or directly to you, in some circumstances.
- Lodge a complaint with the Information Commissioner’s Office (ICO) – you may make a formal complaint in any case of malpractice or misuse of data.
To exercise your rights, or to make a formal complaint regarding data protection concerns, please contact:
consultation@invictatrichology.co.uk
Consent
By using this website, you are agreeing to the Privacy Policy stated above.
Third-Party Links
This website may contain links to third-party websites. Invicta Trichology is not responsible for the privacy practices or content of external websites.
Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.